Terms and Conditions
Use of the BASPCAN website constitutes acceptance of the Association’s Terms and Conditions, detailed below.

BASPCAN reserve the right to change this website including prices and terms and conditions without notice. We also reserve the right to refuse entry to conferences and congresses, cancel bookings or refuse membership.

Privacy and Data Protection
Your contact and personal details may be kept by us for future BASPCAN mailings and information. If you do not wish to receive these you can opt out at any time by contacting us.
BASPCAN have data protection registration with the Information Commissioners Office and we will not pass on or sell your details to any third party in accordance with data protection.

Membership
To commence membership of BASPCAN, full payment of the cost of membership is required. Confirmation of membership will be sent when payment is received.
A person applying, where they are applying on behalf of a third party, is responsible for disseminating the appropriate information to those persons.
When applying to join BASPCAN as part of a National or Branch Conference at a reduced rate, the completion of the direct debit form is mandatory.

Payment
Payment is taken via Cardsave. Cardsave accept card payments from all major card providers. All our financial transactions are handled by Cardsave’s secure server and your financial details are NEVER stored or seen by us.
Conferences, Congresses and Other Paid Events
Confirmation will be sent by email when the booking is received.
On receipt of your booking, full payment of the cost or invoice request is required. A request for an invoice is a binding contract for payment of the event and cancellation terms will apply. This is the responsibility of the named delegate regardless of whether they made the booking or this was done by a third party.
If the full amount is not paid by the due date BASPCAN reserve the right to cancel the booking.
When a booking is made on behalf of a third party, the individual making the booking is responsible for disseminating to that third party all relevant information sent by us in connection with the booking, including these Terms and Conditions.

If you have any questions about a conference and require more information than is published on the website, please do not hesitate to contact us by telephone on 01904 613605 or e-mail conferences@baspcan.org.uk.
Changes or Cancellation by Us or You
By You
Any cancellation by you must be confirmed in writing or by email. This must be received 10 working days prior to the event concerned to qualify for an admin only cancellation fee (currently £30). For Congresses this period is extended to 15 working days. If the cancellation is after the 10/15 days the full fee for the event booking will be due. No refunds will be given to delegates who cancel after this period or who fail to attend the event (no show) for whatever reason.
Substitutions can be made at any time and do not incur a fee if the criteria of the booking is the same (eg: member to member would remain the same cost, member to non-member or special rate to standard rate would incur a greater charge).
By Us
BASPCAN reserve the rights to change, cancel or alter any part of the event or event programme should this be necessary.
In the event that BASPCAN should need to cancel an event we will inform the delegate as soon as we are able and refund all monies paid to us. Any additional costs incurred e.g travel, hotel, childcare arrangements) are the responsibility of the person concerned and BASPCAN will not be responsible in whole or part for any losses incurred as a result of this action. Delegates are advised to make appropriate arrangements for insurance to cover any potential losses.

Disclaimer
No responsibility is assumed for any injury and/or damage to persons or property as a matter of product liability, negligence or otherwise from any use or operation of any method, products, instruments or ideas contained in any BASPCAN publication, on the BASPCAN website or disseminated through any of our events, including conferences and congresses.

Complaints
BASPCAN take all complaints very seriously. Please put your concerns in writing and these will be passed to the appropriate person within the Association. A response will be made within 14 days. If your complaint is of a sensitive nature please put your concerns in writing to BASPCAN addressed to the Chair as private and confidential.

BASPCAN National Office
17 Priory Street
York
YO1 6ET

Tel: 01904 613605
Fax: 01904 642239
Email: baspcan@baspcan.org.uk
Registered Charity 279119